@if ($ticket->subcategory != null) @endif @if ($ticket->item_name != null) @endif @if ($ticket->project != null) @endif @if($ticket->priority != null) @else @endif @if($ticket->replystatus != null && $ticket->replystatus == "Solved" || $ticket->replystatus == "Unanswered" || $ticket->replystatus == "Waiting for response") @endif @php $customfields = $ticket->ticket_customfield()->get(); @endphp @if($customfields->isNotEmpty()) @foreach ($customfields as $customfield) @if($customfield->fieldtypes != 'textarea') @if($customfield->privacymode == '1') @php $extrafiels = decrypt($customfield->values); @endphp @else @endif @endif @endforeach @endif

{{lang('Ticket ID')}}	:	#{{ $ticket->ticket_id }}
{{lang('Category')}}	:	@if($ticket->category_id != null) @if($ticket->category != null) {{ $ticket->category->name}} @else ~ @endif @else ~ @endif
{{lang('SubCategory')}}	:	@dump('here') {{$ticket->subcategoriess->subcategoryname}}
{{lang('Item name')}}	:	{{$ticket->item_name}}
{{lang('Project')}}	:	@dump('project') {{ $ticket->project }}
{{lang('Priority')}}	:	@if($ticket->priority == "Low") {{ lang($ticket->priority) }} @elseif($ticket->priority == "High") {{ lang($ticket->priority)}} @elseif($ticket->priority == "Critical") {{ lang($ticket->priority)}} @else {{ lang($ticket->priority) }} @endif
{{lang('Priority')}}	:	~
{{lang('Open Date')}}	:	{{ \Carbon\Carbon::parse($ticket->created_at)->timezone(timeZoneData())->format(setting('date_format'))}}
{{lang('Status')}}	:	@if($ticket->status == "New") {{ lang($ticket->status) }} @elseif($ticket->status == "Re-Open") {{ lang($ticket->status) }} @elseif($ticket->status == "Inprogress") {{ lang($ticket->status) }} @elseif($ticket->status == "On-Hold") {{ lang($ticket->status) }} @else {{ lang($ticket->status) }} @endif
{{lang('Reply Status')}}	:	@if($ticket->replystatus == "Solved") {{ lang($ticket->replystatus) }} @elseif($ticket->replystatus == "Unanswered") {{ lang($ticket->replystatus) }} @elseif($ticket->replystatus == "Waiting for response") {{ lang($ticket->replystatus) }} @else @endif
{{$customfield->fieldnames}}	:	{{$extrafiels}}
{{$customfield->fieldnames}}	:	{{$customfield->values}}