@can('Ticket Delete') @endcan @cannot('Ticket Delete') @endcannot @php $i = 1 @endphp @foreach ($gtickets as $tickets) replystatus == 'Replied' ? 'class=bg-success-transparent' : '' }} @if ($tickets->replystatus == 'Botreplied') style="background-color: {{ setting('botStripColour') }};" @endif @if ($tickets->ticketviolation == 'on') class="bg-danger-transparent" @endif> @endforeach
{{ lang('Sl.No') }} {{ lang('Ticket Details') }} {{ lang('User') }} {{ lang('Status') }} {{ lang('Assign To') }} {{ lang('Actions') }}
{{ $i++ }} @if (Auth::user()->can('Ticket Delete')) @else @endif
@if ($tickets->ticketnote->isEmpty()) @if ($tickets->overduestatus != null)
{{ $tickets->overduestatus }}
@endif @else
{{ lang('Note') }}
@if ($tickets->overduestatus != null)
{{ $tickets->overduestatus }}
@endif @endif {{ $tickets->subject }}
  • #{{ $tickets->ticket_id }}
  • {{ \Carbon\Carbon::parse($tickets->created_at)->timezone(timeZoneData())->format(setting('date_format')) }}
    • @if ($tickets->priority != null) @if ($tickets->priority == 'Low')
  • {{ lang($tickets->priority) }}
    • @elseif($tickets->priority == 'High')
  • {{ lang($tickets->priority) }}
    • @elseif($tickets->priority == 'Critical')
  • {{ lang($tickets->priority) }}
    • @else
  • {{ lang($tickets->priority) }}
    • @endif @else ~ @endif @if ($tickets->category_id != null) @if ($tickets->category != null)
  • {{ Str::limit($tickets->category->name, '40') }}
    • @else ~ @endif @else ~ @endif @if ($tickets->last_reply == null)
  • {{ \Carbon\Carbon::parse($tickets->created_at)->diffForHumans() }}
    • @else
  • {{ \Carbon\Carbon::parse($tickets->last_reply)->diffForHumans() }}
    • @endif @if ($tickets->purchasecodesupport != null) @if ($tickets->purchasecodesupport == 'Supported')
  • {{ lang('Support Active') }}
    • @endif @if ($tickets->purchasecodesupport == 'Expired')
  • {{ lang('Support Expired') }}
    • @endif @endif
{{ $tickets->cust->username }} @if ($tickets->ticketviolation == 'on') @endif @if ($tickets->status == 'New') {{ lang($tickets->status) }} @elseif($tickets->status == 'Re-Open') {{ lang($tickets->status) }} @elseif($tickets->status == 'Inprogress') {{ lang($tickets->status) }} @elseif($tickets->status == 'On-Hold') {{ lang($tickets->status) }} @else {{ lang($tickets->status) }} @endif @if (Auth::user()->can('Ticket Assign')) @if ($tickets->status == 'Suspend' || $tickets->status == 'Closed')
@if ($tickets->ticketassignmutliples->isNotEmpty() && $tickets->selfassignuser_id == null) @elseif($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassignuser_id != null) @else @endif
@else @if ($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassignuser_id == null)
@else
@if ($tickets->ticketassignmutliples->isNotEmpty() && $tickets->selfassignuser_id == null) @if ($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassign == null) @else @endif @elseif($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassignuser_id != null) @if ($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassign == null) @else @endif @else @endif
@endif @endif @else ~ @endif 		@if (Auth::user()->can('Ticket Edit')) @else ~ @endif @if (Auth::user()->can('Ticket Delete')) @else ~ @endif